Privacy policy

MisoDeals ("we", "us", "our") operates this website (the "Site"). This Privacy Policy explains how we collect, use, store, and protect your information when you visit or shop with us. By using this Site, you agree to the terms below.

1. Information We Collect

We collect the following information when you interact with our Site:

  • Personal Information: Name, phone number, email address, delivery address, and city, provided when you place an order or contact us.
  • Payment Information: For online payments (JazzCash/Easypaisa) or bank transfers, transaction details are processed by the relevant payment provider or bank. MisoDeals does not store your card numbers, PIN codes, or banking passwords on our servers. For Cash on Delivery (COD) orders, no online payment information is collected.
  • Automatically Collected Information: IP address, browser type, device information, and browsing behavior on our Site, collected via cookies and analytics tools (e.g., Facebook Pixel, Google Analytics), to help us improve the Site and run marketing campaigns.
  • Communication Data: Messages you send us via WhatsApp, Instagram, Facebook, email, or phone for order support.

2. How We Use Your Information

We use the information collected to:

  • Process, confirm, and deliver your orders through our courier partners (TCS, Leopards Courier, M&P).
  • Verify orders and contact you for COD order confirmation before dispatch (to reduce fake/fraudulent orders).
  • Send order updates, tracking information, and delivery notifications via SMS, WhatsApp, or call.
  • Respond to customer service inquiries, complaints, and return/refund requests.
  • Improve our Site, products, and marketing (with your consent, where applicable).
  • Prevent fraud, abuse of our Return & Refund Policy, and misuse of our services.

3. Sharing of Information

We do not sell or rent your personal information to third parties. We only share necessary information with:

  • Courier Partners (TCS, Leopards, M&P) — to deliver your order.
  • Payment Processors (JazzCash, Easypaisa, banks) — to process online/bank payments.
  • Service Providers who help us run the Site (hosting, analytics, marketing tools), under confidentiality obligations.
  • Legal Authorities — if required by Pakistani law, court order, or to protect our legal rights, prevent fraud, or ensure safety.

4. Order Verification & Fraud Prevention

To protect our business from fake orders and fraudulent COD refusals, we may:

  • Call or message you to confirm your order before dispatch.
  • Record and track customers who repeatedly refuse COD deliveries or provide false information; we reserve the right to refuse service, require advance payment, or blacklist such numbers/addresses for future orders.

5. Cookies

Our Site uses cookies to remember your cart, preferences, and to run marketing/retargeting ads. You can disable cookies in your browser settings, but some Site features may not work properly as a result.

6. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and MisoDeals cannot guarantee absolute security.

7. Data Retention

We retain your order and personal information only as long as necessary to fulfill orders, comply with legal/tax obligations, resolve disputes, and enforce our policies.

8. Your Rights

You may contact us to:

  • Request a copy of the personal data we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your data (subject to our legal/record-keeping obligations).
  • Opt out of marketing messages at any time.

9. Children's Privacy

Our Site is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy at any time without prior notice. Continued use of the Site after changes means you accept the revised policy. Please review this page periodically.

11. Contact Us

For any privacy-related questions or requests, contact us at:

  • Email: [misodeal2@gmail.com]
  • Phone/WhatsApp: [03429527066]